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Terms & Conditions

Terms and Conditions for Koo-Ture; the best place to find the perfect evening, bridesmaid, prom or party dress

Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with koo-tureonline.com. These terms and conditions only apply to web site sales.

All prices are in £ sterling and inclusive of VAT, and do not include packaging and delivery charges to any address in UK. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if it is to your benefit.

Whilst this website is designed with UK customers in mind, we welcome enquiries and orders from customers in other countries. International orders are delivered using two delivery options; EU Delivery and Worldwide Delivery. Customers are advised to check whether their country qualifies for EU delivery by checking our List of EU Countries.

If the country doesn’t qualify for EU delivery, Worldwide Delivery should be selected.

All items are tracked until they leave the UK and then the item is handed over to the destination country's postal service. Please note that delays can occur in customs, and these delays are beyond our control. Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be paid by the recipient. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

You may pay by any major credit card or debit card; Visa, MasterCard, Maestro, Switch and Solo. At present we do not accept telephone orders.

Koo-Ture uses Sage Pay as their payment gateway.

Sage Pay is audited by an independent auditor on a regular basis to ensure that we comply with the latest security standards set out by Visa and MasterCard. If you have processed your order online using the payment pages hosted by Sage Pay, please locate and click on the padlock image which can be found on our payment pages to confirm that your details are collected in a secure environment.

The padlock is located in a different area of the payment page screen depending on the internet browser you are using – it can normally be found in the bottom right hand corner of the screen, at the top of the screen next to (or inside) the address bar or at the very top right hand corner of the screen. This padlock shows that your details are collected using 128 bit SSL technology.

Once you have entered your card details, Sage Pay will securely send these details to the bank to be authorised. This is a completely secure process and we ensure that your details cannot be accessed by a third party.

For more information on the security standards employed by Sage Pay, please visit Sage Pay's security overview section.

Items shown on this website may not always be in stock. If any of your chosen items is not in stock, you will be advised of our best estimate of availability and delivery date at the time you place your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by Koo-Ture to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavours to keep you informed.

Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.

Note: There have been some changes in P&P. Therefore, do not hesitate to contact us regarding any queries for delivery.

We are pleased to offer a no-quibble cancellation policy, which is in addition to your statutory rights.

Should your purchase disappoint in any way, you may normally cancel your purchase provided you notify us before, or within 14 days after delivery. Your product must be complete, unused and in “as new” condition (e. g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The item is your responsibility until it reaches us. The cost of returning the item to us is your responsibility.

All goods are examined in detail by ourselves prior to despatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.

Goods are fully guaranteed against faults in manufacture, materials or workmanship for a period of 12 months from delivery. No warranty is made in respect of commercial rather than domestic use. If your goods develop a fault within 28 days of delivery, the goods may be returned for either refund in full, or replacement if the product is still in stock. These promises do not apply to faults caused by accident, neglect or misuse.

Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.

These terms and conditions only cover the Koo-Ture web site. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.

We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.

Koo-Ture is a trading name of Swift Agencies Ltd ; 160-162 Cheethamhill Rd, Manchester, M8 8LQ. Company no.3182339

We do not guarantee that this web site will be compatible with all customers' computers.

Koo-Ture owns the copyright in all materials on this site, which may be used, downloaded, copied, reproduced, republished, posted, broadcast, transmitted or linked only for your own personal and non-commercial use. You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this web site without our prior written consent.